Feature Overview

Users can search for business transactions, view events in a format they understand, and, where permission allows, initiate corrective actions such as restarting services or resubmitting messages, directly from the portal. Access to the self-service portal is role-based, so each user sees only the views and actions relevant to their role, helping maintain governance while empowering stakeholders.

Empowers Users

End-users can by themselves investigate issues, search for transactions, and sometimes fix problems themselves. This reduces dependency on IT departments by enabling non-technical staff to handle routine monitoring and troubleshooting tasks efficiently.

Speeds Up Issue Resolution

With direct access to relevant data and abilities, within role limits, users can act sooner, reducing waiting times. Immediate access to integration data also helps end users identify and address problems quicker, minimizing downtime and disruption.

Improves Operational Transparency

Since actions, including self-service ones, are logged/audited, business users and operations can see what has been done and when. Aside from reducing delays it also prevents potential “blame games”. This provides clear visibility into system integrations for all stakeholders, enhancing collaboration and understanding across teams.

Saves Time and Costs

By reducing IT workload and speeding up resolutions, organizations save on support costs and improve productivity. Many routine support requests and investigations can be handled via the portal, freeing IT for more complex issues. This means business users get quicker responses overall.