80%

Reduction internal alarm tickets

Azure & BizTalk

Integration platforms

Freer IT resources

Less focus on internal alarms

Integration platforms:

Azure Integration Services, BizTalk

About

This customer is a regional public sector institution serving hundreds of thousands of people, with a central IT department where a small group of specialists supervises integration operations and resolves message flow failures across platforms. Because they provide healthcare services it is imperative that no messages are lost or delayed as lives could be at stake.

Delegated Ownership

Role-Based Monitoring

Stakeholder Enablement

The Challenge: Critical healthcare flows, high dependency on a small IT team

At implementation, the organization had several hundred integrations and used hundreds of unique monitoring views. When critical messages vanished or failed between departments, the integration team had to investigate and resolve issues rapidly, especially important in healthcare contexts where delays can have serious consequences.

This setup created major operational friction:

  • The specialist team spent most of their time responding to questions and alerts (reactive work).
  • Other departments became highly dependent on the integration specialists for visibility and remediation.
  • One team member spent nearly 100% of their time responding to BizTalk-related alerts.

At the time this public sector organization implemented Nodinite they had 300+ integrations and 269 unique monitoring views to deal with.

The Solution: Nodinite as a shared monitoring and logging layer

The organization implemented Nodinite to meet the need for combined monitoring and logging of integrations and message flows. With Nodinite in place, alerts could be sent directly to relevant stakeholders in other departments. This way they could inspect the monitoring/log views, identify the issue, and often resolve it themselves (e.g., primary care or finance).

Key implementation elements:

  • Customized, role-based monitor views per department, aligned to user needs.
  • Delegated ownership: the right team receives the right alert and can act without waiting for central IT.
  • Enablement & process support: an external consultancy provided training and clear processes so stakeholders could work independently.

Polygon Group uses two core pillars of Nodinite:

  • Monitoring
  • Logging

Industry

Healthcare

Results: Organization-wide visibility, less dependency, and 80% fewer trouble tickets

Increased visibility across the organization

After installing Nodinite, logging and monitoring visibility improved quickly. Role-based monitor views were created for each department, making it easier for teams to see what’s happening in their own flows.

Increased delegation of responsibility

Instead of routing most alarms to the integration specialists, Nodinite directs alerts to the department best positioned to interpret the message context and resolve common issues. Only complex alarms are escalated to central IT.

80% less incoming tickets for the integration team

By outsourcing integration monitoring/log views to internal departments, the organization reduced alarm tickets and costs by 80%, freeing IT staff to focus on other requests and operational development.

A more effective monitoring strategy

With departments solving most issues independently, the central IT department shifted into a supporting role,

stepping in when help is needed rather than being the bottleneck for every incident.

Number of Azure & BizTalk integrations:

300+

Number of unique monitoring views: 269

How does
Nodinite work?

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Try It For Free

  • 80% fewer tickets
  • Role-based visibility
  • IT freed for proactive work

Contact

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