75%

Less time spent handling incidents

15-20%

Time spent on support tickets

30+

Added integrations/year

Integration platforms

BizTalk and other custom and supported technologies

About Karlstad Kommun

Karlstads kommun is a Swedish municipality in central Värmland responsible for a broad array of public services, from urban planning and education to infrastructure, social care, environment, culture and leisure for approximately 98 000 residents.

As a public sector organization, it manages crucial IT systems that support these services, including integrations and data flows crucial to daily operational continuity.

Faster Troubleshooting

Increased Efficiency

Full Control

Selecting Nodinite was not part of a greater strategic scheme. At least not initially. Nodinite was included as part of the process of changing integration platforms from MuleSoft to Microsoft’s BizTalk. At the time Karlstad Municipality were searching for an additional tool to help monitor platform integrations.

Nodinite is considered an essential tool for monitoring BizTalk. Since MuleSoft back in those days did not have proper monitoring capabilities, Karlstad essentially went from no monitoring to being able to fully monitor BizTalk message flows.

“It is a fundamental tool for anyone working with integration platforms.” — Torbjörn Stake, Team Leader IT, Karlstads Kommun

Challenges: A Complex IT Landscape and Limited Integration Visibility

Like many public sector organizations, Karlstad Kommun faced mounting challenges as its IT ecosystem expanded:

  • Capacity pressure on IT teams, with roughly 70 staff managing systems for the whole municipality.

  • Growth in integrations, with more than 100 APIs and services requiring monitoring and maintenance.

  • Manual incident handling, draining valuable time from development and modernization work.

  • Fiduciary and compliance obligations, such as requirements for safeguarding citizen data and secure operations of critical services.

Before implementing Nodinite, the municipality had limited tools for central integration monitoring. Especially after migrating between integration platforms. They also lacked systematic insight into message flows and platform health.

Integration platforms involved

  • BizTalk
  • Other custom and supported technologies

Benefits at a Glance

  • Provides operational transparency
  • Reducing manual troubleshooting

The Solution: Implementing Nodinite for Better Monitoring and Operational Control

 

Karlstad Kommun selected Nodinite to provide consistent monitoring, logging, and observability across integration platforms. Initially adopted alongside a platform migration (from MuleSoft to Microsoft BizTalk), Nodinite quickly became an essential operational tool for the municipality’s IT teams.

Key aspects of the solution include:

  • Centralized monitoring and alerting across integrations
  • Repository and logging features that give deep insight into message flows
  • Non-events detection that flags missing messages before they cause downstream issues
  • Support for future platform flexibility, with a tool that works across multiple integration technologies

How Karlstad Kommun Uses Nodinite

Today, Nodinite is actively used by the Integration Competence Center (ICC) and first-line support teams. The municipality plans to gradually expand usage to other departments, enabling more staff to independently investigate alerts, examine payload data, and resolve common issues without escalating to central IT.

Nodinite helps:

  • Provide operational transparency
  • Reduce manual troubleshooting
  • Improve response times for integration issues
  • Shift IT effort toward development and digitization work

Results

Measurable Impact: Efficiency Gains and Cost Reduction

Since adopting Nodinite, Karlstad Kommun has seen significant improvements in incident management efficiency:

  • The municipality estimates that time spent on incident handling has decreased by up to 75%, freeing IT staff to focus on development and strategic initiatives.
  • Today’s ICC team spends roughly 15–20% of their time on support tickets, a manageable figure that reflects the effectiveness of Nodinite monitoring.

These gains represent a meaningful shift compared to six months prior to implementing Nodinite, when manual incident response consumed much more of the IT team’s capacity.

Value for Money and Future Readiness

Karlstad Kommun regards Nodinite as a valuable and cost-effective solution for municipal IT operations. The combination of monitoring, logging, and repository capabilities, along with responsive support, gives the organization confidence in navigating future integration challenges.

With upcoming regulatory requirements such as NIS2 demanding stronger IT security and governance across public services, tools like Nodinite will play an important role in helping municipalities maintain compliance and operational resilience.

# of integrations (BizTalk) and API’s:

100+

Expected number of integrations to be added each year: 30 

How does
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  • The municipality estimates that time spent on incident handling has decreased by up to 75%
  • Today the ICC team spends roughly 15–20% of their time on support tickets, a manageable figure that reflects the effectiveness of Nodinite monitoring

Contact

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