12%

EBITDA growth

5,000 – 10,000

Number of employees

$4B USD

Annual revenue

Integration platforms

BizTalk 2020, BizTalk 2016, Azure Integration Services, Internally developed platform, SFTP platform

A global leader in paper and packaging solutions, operating with over 5,000 employees worldwide, generating $4B USD annually. With over 1,000 internal and external integrations across legacy and cloud platforms, the IT department of 150 professionals plays a missioncritical role in daily operations.

This pulp and paper industry customer uses both BizTalk and Azure Integration Services. Additionally, they use internally developed integration platforms and an SFTP platform. To make matters more complicated, there are two different BizTalk platforms; BizTalk 2016 and BizTalk 2020.

Faster Troubleshooting

Centralized Monitoring

Full Control

This mix of different integration platforms comes from a past decision to merge two IT departments into one. At that time, a decision was made to maintain most existing software. This has left the company with several legacy systems.

The customer’s history with Nodinite stretches back many years. In fact, they were one of the earliest adopters of Nodinite.

The IT department consists of around 150 staff. With the role of IT expected to increase in the future, the customer is actively expanding in this area. Six people work full-time with integrations. They are responsible for maintenance, support, development of new integrations and more.

“Issues are solved within 5 minutes instead of spending hours searching for them.

I love Nodinite, it is a super-useful tool.” — Nodinite user

Challenges

At present mainly the Integrations Team, part of the IT department, works actively with Nodinite. One other group within the IT department is also using Nodinite a little bit. There are plans to expand the use of Nodinite to other departments outside of IT. But this has not happened yet.

With several different integration platforms still actively used, it is perhaps not surprising that more than one tool is used to monitor integrations. Among existing tools monitoring message flows are Azure Monitor and Log Analytics. However, it is not as easy to set up search fields in them as with Nodinite.

The customer utilizes Nodinite’s monitoring and logging functionality. At present they are not using the documentation or repository functionality.

The IT department is aware that Nodinite’s monitoring capabilities could be further utilized. For example, there are a lot of integrations that are not used in today’s production environment. These non-used integrations can easily be mapped out by Nodinite.

Integration platforms involved

  • Azure Integration Services
  • BizTalk Server 2020
  • BizTalk Server 2016

Customer rating for Nodinite

10/10

The Solution:
What Nodinite Delivered

  • Unified monitoring of 250+ BizTalk integrations.
  • ROI in one month
  • 70% reduced support tickets to IT
  • Solve errors in minutes instead of hours
  • ROI in one month
  • End-to-end visibility across hybrid environments.
  • Proactive issue detection and alerting.
  • Significant reduction in Mean Time To Resolution (MTTR).
  • Empowered IT staff to resolve issues within 5 minutes.

Results

Three hours per week resolving incidents

Since most integrations are well-built and stable due to great work by the Integration Team, Nodinite is not needed all the time. Hence, most of the ticket/incidents that the Integration Team are dealing with are due to human error. Thanks to setting up integrations properly from the start, the Integration Team, on average, spends around three hours per week resolving different incidents.

Ability to set up many search fields

The Integration Team has been able to set up many search fields using Nodinite. This means that they can quickly and easily find any incidents when something goes wrong. Nodinite makes the Integration Team’s day-to-day job significantly easier. Missing orders and invoices are good examples of how Nodinite can solve problems. Issues are solved within 5 minutes instead of spending hours searching for them.

Nodinite works across multiple integration platforms

Nodinite works with major integration platforms. From Azure Integration Services to BizTalk 2020 and BizTalk 2016. As a technology agnostic tool, it will not be a problem for Nodinite to monitor new integrations that are migrated over from the older integration platforms.

Nodinite gets a 10 out 10

There are few tools that compete with Nodinite when it comes to monitoring message flows and logging. Nodinite gets a score of 10/10 in terms of value from the Integrations Team.

Number of integrations
(BizTalk) that have Nodinite:

250

Issue Resolution : From Hours -> 5 Minutes

How does
Nodinite work?

Let us show you how Nodinite can create value for you from the first day. Start your free trial today.

Try It For Free

  • Issues are solved within 5 minutes
  • 70% reduced support tickets to IT
  • Solve errors in minutes instead of hours
  • ROI in one month

Contact

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