CASE STUDY

100-member IT department achieves 100% visibility into 20 IBM integrations

Background

Skellefteå, in the north of Sweden, is one of Scandinavia’s most progressive regions. It has become a global center for green industries such as Northvolt Batteries and Green Steel. The city also expects the population will grow rapidly in coming years, in line with the societal transformation taking place.

At Skellefteå municipality, the IT and Operational Development Department oversees IT services to all municipal departments. They also deliver IT services to organizations owned or affiliated with Skellefteå municipality, such as local bus companies, museums, and cultural centers.

“With Nodinite in place, log and monitor visibility has increased to 100%.”

Challenges

The IT and Operational Development Department has around one hundred staff members and a wide array of IT responsibilities covering the entire municipality. Within this department, a small team is responsible for managing and supervising integrations on a full-time basis. One challenge that Skellefteå municipality faced in the past was a lack of oversight of their IBM integration platform. Prior to Nodinite there was no tool in place to properly log and monitor IBM integrations. This made it difficult to fulfill fiduciary obligations and the IT team needed help from external departments if integrations failed.

Skellefteå municipality is, besides using the IBM platform, also using Tietoevry TEIS.

Solution

At the end of 2023, Skellefteå municipality started using Nodinite. Today they have a reliable tool in place to properly monitor and log integrations. They also receive alert notifications if an integration fails. Currently it is monitoring approximately 20 IBM platform integrations. Over time the number of integrations will increase. The long-term plan is also to expand Nodinite to other parts of the organization, including monitoring of around 200 TEIS integrations and 20 RPA processes.

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Results

Logged and monitored integrations

Prior to implementing Nodinite there was no reliable way to monitor and log IBM systems integrations. With Nodinite in place, log and monitor visibility has increased to 100%. Skellefteå municipality can also quickly find and solve any potential issues that arise.

Maintaining trust and reliability

One of the key areas where Nodinite helps Skellefteå municipality is to maintain trust. It will be difficult to motivate other parts of the organization to add their integrations to the IBM integration platform if the IT and Operational Development Department cannot guarantee that there is a reliable log and monitor tool in place for integrations. With Nodinite in place one benefit is that the IT department can prove that they have the tools in place to manage and supervise future integrations.

Planning to expand the use of Nodinite

Skellefteå municipality implemented Nodinite to address a specific issue. The IT and Operational Development Department has since determined that it can be useful to other areas of the organization as well. The plan is to, over time, expand the use of Nodinite. Such as monitoring servers and other IT systems.

Another future goal is to expand the use of Nodinite outside the IT and Operational Development Department. For instance, by providing the support team role-based access they can find and solve basic problems on their own.

A scalable support tool to decrease future support issues

Currently, the number of integrations needing to be logged and monitored on the IBM integration platform are relatively few. Support tickets therefore are manageable and not a problem. Troubleshooting tickets related to integrations can otherwise be overwhelming if there are 100’s of integrations. By adding Nodinite early on, Skellefteå municipality is effectively setting in place a tool to prevent the integrations team from being overwhelmed by future tickets related to message flow failures.

IT and Operational Development Department applying a strategic unified approach

Implementing Nodinite is part of a holistic decision-making process where decisions are based on a larger strategic IT requirement for Skellefteå municipality. Nodinite is one of the tools that can be useful in multiple areas and will help with the region’s overall IT strategy.

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