CASE STUDY

Regional Municipality Achieves 80% Cost Reduction Using Nodinite

Background

This public sector institution is responsible for regional health, public transportation, development, and cultural activities and more for hundreds of thousands of people. Within the organization’s central IT department, a small group of IT specialists are responsible for supervising platform integration. The small IT specialist team also remedies business message flows integration failures between integration platforms such as BizTalk and Azure.

At the time this public sector organization implemented Nodinite they had 300+ integrations and 269 unique monitoring views to deal with. 

Challenges

At the time this public sector organization implemented Nodinite they had 300+ integrations and 269 unique monitoring views to deal with. If important, or in the case of health care, critical messages vanish or fail to arrive between departments or business units, the IT team supervising integrations are contacted and need to resolve the issue as quickly as possible. It could otherwise literally be a case of life and death if a hospital or doctor does not receive vital x-rays on time.

This setup had the following consequences. Firstly, the specialized IT team spent most of their time responding to incoming questions. A reactive approach that is equivalent to treating a symptom without addressing the cause of an ailment. Little time was left to focus on proactive areas such as requests or development. Secondly, other internal departments became highly dependent on the specialized IT team supervising integrations. Without answers or remedial actions, things could quickly unravel and that is not allowed to happen in areas such as medical health care. One team member alone spent almost 100% of their time responding to alerts concerning the BizTalk platform.

BizTalk is the integration platform used by this public sector institution.

Solution

A solution had to be found that could fulfill all requirements and that was Nodinite. It is a tool with combined capabilities to monitor and log integrations and message flows. With Nodinite in place, most alerts were sent directly to stakeholders in other departments. For instance, a primary care or finance department employee could go into the monitoring/log view to identify the issue and in most cases, resolve it by themselves. This helped the region to reduce internal alarm tickets by 80%.

Results

Increased visibility across organization

One of the first impacts for the specialized IT team managing system integrations, after installing Nodinite, was increased logging and monitoring visibility. Customized monitor views were set up for each individual department. These views were role-based and set up as per user needs. Delegating monitoring/log views to stakeholders made sense because individual departments are more aware of the information included in messages sent and received.

Increased delegation of responsibility

Individuals in internal departments across this public sector enterprise are now using customized monitor/log views. If an integration fails, most alarms are directed, through Nodinite, to someone in that department, instead of the specialized IT team. With an external IT consultancy providing training and clear, easy to follow, processes, stakeholders can find and solve most issues that arise on their own. Only more complicated alarms are escalated to the IT team supervising integrations.

80% less inmails for the IT team supervising integrations

By outsourcing integration log views for monitoring to different internal organizations, the IT department was able to reduce alarm tickets and costs by 80%. This in turn freed up IT staff which allowed them to allocate more time to other user requests and IT operations business development.

Effective monitoring strategy

Thanks to an effective monitoring strategy the small IT team responsible for integration platform message flows have been significantly unburdened. Individual departments can resolve most of all issues that arise. The central IT department nowadays takes on a more supporting role if other departments need help.