At the time this public sector organization implemented Nodinite they had 300+ integrations and 269 unique monitoring views to deal with. If important, or in the case of health care, critical messages vanish or fail to arrive between departments or business units, the IT team supervising integrations are contacted and need to resolve the issue as quickly as possible. It could otherwise literally be a case of life and death if a hospital or doctor does not receive vital x-rays on time.
This setup had the following consequences. Firstly, the specialized IT team spent most of their time responding to incoming questions. A reactive approach that is equivalent to treating a symptom without addressing the cause of an ailment. Little time was left to focus on proactive areas such as requests or development. Secondly, other internal departments became highly dependent on the specialized IT team supervising integrations. Without answers or remedial actions, things could quickly unravel and that is not allowed to happen in areas such as medical health care. One team member alone spent almost 100% of their time responding to alerts concerning the BizTalk platform.
BizTalk is the integration platform used by this public sector institution.