CASE STUDY

IT Infrastructure leader – ATEA

Background

Atea ASA, is a Nordic IT infrastructure company. It’s headquarters is located in Oslo, Norway. The company sells, installs, and supports products from Citrix, VMware, Apple, Cisco, HP, Microsoft, Lenovo, IBM, Readdle and others. Andrejs work in the unit of Development and operations of Group integrations which are responsible for planning integrations for the whole of the ATEA Group.

Challenges

Only in the BizTalk 2013 integration platform Atea handles 15-20 million transactions per month excluding transactions taking place on other (API) platforms, excluding other Atea integrations.

BizTalk and iCore are the integration platforms used.

Andrejs Atea

Andrejs Skiteckis
Head of Integration Services

”Very easy to use with all the functionality you need. We are using Nodinite to monitor and log all BizTalk integrations. A lot of transaction data is stored, and the selfservice is used extensively.”

Results

Saves a lot of time and highly convenient to use

By using the Nodinite self-service function we are saving the IT group many hours since it allows us to search and find transactions by ourselves without having to make a request to the central IT group. We have a couple of log views configured where we for instance can look for specific orders.

A smooth system with alerts for certain events

The monitoring functions gives alerts for certain events that ATEA has set triggers for. The alerts / alarms generate emails to defined email distribution groups, urging them to take necessary actions. ATEA plans to use “Webhooks” to generate troubletickets handled in the normal ticket flow which will further improve efficiency.

Identify problems and aids in trend analysis

It is easy to see trends, identify problems and implement solutions before any problems occur. The reports become an important input or planning actions that will prevent problems in the future. Generate reports per integration, time period (day, week, month, etc.). The report could typically include number of faults and type.